1. All returns need to have a Return Materials Authorization (RMA) issued by Duplication Masters prior to returning materials.
2. The RMA number must be noted on the outside of each box returned.
3. A copy of the RMA and the order confirmation needs to be included
   with the return.
4. Product must be returned in new and unused condition.
5. Product needs to be returned freight prepaid. Any items damaged during a return are the responsibility of the customer. * We recommend returns being sent insured and via a trackable method.
6. A request for an RMA must be made within 21 days of the original
   shipment date.
7. A nominal restock fee of 15% will be applied to all non-warranty returns

1. Requests to cancel an order should be submitted as soon as possible through our email contact form.
2. A confirmation of your request will be sent within 1 business day. Please note that this confirmation is a confirmation of the request only and is not an agreement as to the status of the request.
3. Duplication Masters will process a request for cancellation in a manner to minimize charges to the customer. The cancellation fee is a minimum of 15% and a maximum of 100%. The fee will be determined by where in the production process the order is. This determination is the responsibility of Duplication Masters.

Returned & Refused Packages

Any returns or refused packages cannot be accepted for credit without an RMA.

We have very stringent Quality Control Procedures that require multiple checks on every order prior to shipment. Even with the best Quality Control Procedures a discrepancy may occur. All discrepancies must be reported within 3 business
days of product receipt. Please use the RMA return form to notify us of a
possible discrepancy.

Duplication Masters will process all requests for credits as quickly as possible. The customer will be notified of any credit to the original purchasing credit card as soon as a determination is made.